Cancellation and Refund Policy

Last modified: November 04, 2024

1. Scope and Applicability

This Cancellation and Refund Policy (the “Policy”) is applicable exclusively to individuals (“Paid Companions”) offering paid companionship services via the MatchMyFlight (MMF) platform. The provisions outlined herein govern the rights, responsibilities, and obligations of the Paid Companions and travelers (the “Travelers” or “Needy”) with respect to cancellations, delays, and other unforeseen circumstances arising after payment has been processed.

2. Definitions

• “Traveler” or “Needy”: An individual who seeks to engage the services of a Paid Companion for travel via the MMF platform.
• “Paid Companion”: An individual who provides companionship services to a Traveler in exchange for monetary compensation through the MMF platform.
• “Trip Cancelled Remark”: A notation applied to a Traveler’s or Paid Companion’s profile indicating a cancellation of the travel engagement.

3. Post-Payment Scenarios

3.1. Cancellation of Travel Plans

3.1.1. Traveler-Initiated Cancellations

In the event that a Traveler elects to cancel the travel plans after payment has been made, the following conditions shall apply:

• a. Compensation and Benefits: The Paid Companion shall not be entitled to receive any compensation or benefits for the engagement. All rights to payment for services rendered are forfeited, and no further claims may be made by the Paid Companion.
• b. Cancellation Fee: The Traveler shall be liable to pay a cancellation fee to MMF. The amount of this fee shall be determined in accordance with MMF’s prevailing fee structure at the time of cancellation. The fee structure shall consider factors such as the timing of the cancellation relative to the scheduled travel date, the total payment amount, and any additional administrative costs incurred by MMF.
• c. Profile Remark: A “Trip Cancelled” remark shall be permanently recorded on the Traveler’s profile within the MMF platform. This remark may adversely affect the Traveler’s ability to engage Paid Companions for future trips, as it will be visible to other users during the matching process. This remark is non-negotiable and shall not be removed under any circumstances.
• d. Refund of Service Fees: MMF shall retain any service fees collected at the time of booking. The Traveler shall not be entitled to a refund of these fees unless otherwise stipulated by MMF in exceptional circumstances.
• e. Future Engagements: The cancellation may result in the Traveler’s account being flagged for review by MMF. Repeated cancellations may lead to restrictions on the Traveler’s account, including suspension or termination of access to the platform.

3.1.2 No-Show by Traveler:

If the Traveler does not show up at the agreed meeting time and location without prior cancellation, the trip will be considered canceled. No refund will be provided, and the Paid Companion shall not be compensated.

3.2. Cancellations by Paid Companions

3.2.1 Cancellation Before Trip:

If a Paid Companion cancels a trip before the scheduled departure, the Traveller shall be entitled to a full refund of any payments made. The Paid Companion will forfeit any rights to compensation for the cancelled trip and may face penalties, including:

• Suspension or termination of their account on MMF.
• Potential penalties or loss of booking privileges for future trips.

3.2.2 Multiple Cancellations:

Paid Companions who repeatedly cancel trips may be subject to a temporary or permanent suspension of their account. MMF reserves the right to review such cases on an individual basis and take action accordingly.

3.3. Flight Delays

3.3.1. MMF’s Responsibility

MMF shall bear no responsibility for any delays caused by airlines or other unforeseen events that impact the travel schedule.

3.3.2. Traveller’s Responsibility

The Traveler is obligated to coordinate with the Paid Companion to adjust the travel itinerary in light of the delay. MMF shall not provide automatic refunds or compensation unless otherwise mutually agreed upon by both parties.

3.3.3. Paid Companion’s Responsibility

The Paid Companion is expected to make reasonable accommodations for changes to the Traveler’s schedule due to flight delays. No additional compensation shall be provided to the Paid Companion unless explicitly agreed upon by both parties.

3.4. Flight Cancellations

3.4.1. MMF’s Responsibility

MMF shall not be held liable for any cancellations of flights and shall not issue refunds or compensation for cancellations that occur as a result of airline actions, government mandates, or other external factors beyond its control.

MMF shall not be liable for any cancellations, delays, or disruptions of flights resulting from actions taken by airlines, government mandates, or other external factors beyond MMF’s control, such as airline strikes, operational failures, government-imposed travel restrictions, natural disasters, pandemics, or other force majeure events. In the event of a flight cancellation, the Traveler may be eligible for a refund of the amount paid, but only after MMF has verified, to its satisfaction, that the flight was indeed cancelled. The Traveller must submit all necessary documentation, including proof of cancellation, for MMF’s review. MMF shall have the sole discretion to determine the validity of the claim before processing any refunds. All claims related to refunds or compensation arising from flight cancellations must be addressed to the airline or the responsible third party; MMF's involvement is limited to facilitating refunds of amounts paid through its platform, where applicable.

• a. No Refund Obligation: MMF shall have no obligation to refund any fees or payments made in connection with the trip unless otherwise specified in this Policy.
• b. No Liability for Losses: MMF shall not be responsible for any losses, including but not limited to, financial losses, missed connections, or changes in accommodation resulting from flight cancellations.
• c. Dispute Resolution: In the event of a dispute arising from a flight cancellation, MMF shall facilitate communication between the Traveler and the Paid Companion but shall not intervene in financial matters unless required by law.

3.4.2. Traveler’s Responsibility

In the event of a flight cancellation, the Traveler must promptly notify the Paid Companion of the cancellation and any new travel arrangements.

• a. Notification: The Traveler shall provide immediate notice to the Paid Companion upon learning of the flight cancellation. This notification shall include details of any rescheduled flights, alternative travel arrangements, or changes to the itinerary.
• b. Partial Refund Negotiation: The Traveler shall not be entitled to a refund from MMF; however, the Traveler may negotiate a partial refund directly with the Paid Companion, based on the extent of the disruption caused by the flight cancellation. Such negotiations must be conducted within the MMF platform and documented accordingly. All refunds will be processed by MMF. In the event of a flight cancellation or disruption, the Traveler must provide a detailed explanation of the situation to MMF. Any partial refunds will be assessed and determined by MMF, based on the circumstances, and will not involve direct negotiation between the Traveler and the Paid Companion.
• c. Alternative Arrangements: The Traveler may request the Paid Companion to accommodate alternative travel arrangements. The terms of any such accommodation shall be subject to mutual agreement and may involve additional compensation for the Paid Companion.
• d. Profile Impact: Repeated flight cancellations or poor communication related to cancellations may result in negative remarks on the Traveler’s profile and impact future matching opportunities on the platform.

3.4.3. Paid Companion’s Responsibility

Should a flight be cancelled, the Paid Companion is expected to endeavour to accommodate the Traveler’s new travel arrangements.

3.5. Other Unforeseen Circumstances

3.5.1. MMF’s Responsibility

For any other unforeseen circumstances not explicitly covered by this Policy, MMF shall assess the situation on a case-by-case basis. Generally, MMF shall not be held liable for compensation or refunds for events beyond its control.

3.5.2. Traveler’s Responsibility

Travelers are required to promptly communicate any changes to their travel itinerary to minimise potential conflicts. Refunds or compensation in such cases shall be subject to mutual agreement between the Traveler and the Paid Companion. All refunds shall be handled directly and internally by MatchMyFlight (MMF). To initiate a refund, the Traveler must submit a clear and detailed explanation of the situation to MMF for review.

d. Compensation for Additional Costs: In cases where the Paid Companion incurs additional costs due to the cancellation and subsequent changes, they may seek compensation from the Traveler. However, such compensation must be agreed upon in advance and documented within the MMF platform.

4. Payout Methods

Paid Companions shall receive their earnings through one of the following payout methods as chosen during the registration process:

• a. Gift Cards: Paid Companions may opt to receive their payouts in the form of gift cards. MMF shall provide a selection of available gift card options, which may be subject to terms and conditions specific to each retailer. The value of the gift cards shall be equivalent to the amount earned, minus any applicable fees or deductions.
• b. US Bank Accounts: Paid Companions who possess a US bank account may choose to receive their payouts via direct deposit. MMF shall process payouts in accordance with the banking details provided by the Paid Companion. It is the responsibility of the Paid Companion to ensure that their banking information is accurate and up-to-date. Any delays or issues arising from incorrect banking information shall not be the responsibility of MMF.
• c. Payout Schedule: Payouts to Paid Companions shall be made in accordance with the schedule set by MMF. Typically, payouts are processed within seven to fourteen (7 to 14) business days after the completion of the trip and the confirmation of satisfactory service. However, MMF reserves the right to adjust the payout schedule in response to operational requirements or unforeseen circumstances.
• d. Currency and Conversion: All payouts shall be made in US dollars (USD). Paid Companions are responsible for any currency conversion fees or fluctuations if they choose to receive payouts in a currency other than USD.

5. Acceptance of Terms

By using the MatchMyFlight platform, you hereby acknowledge and agree to adhere to the terms and conditions outlined in this Cancellation and Refund Policy, as well as any other applicable policies set forth by MMF.

• a. Binding Agreement: Your use of the MMF platform constitutes a binding agreement to the terms and conditions contained within this Policy. It is your responsibility to thoroughly review and understand these terms prior to making any commitments or entering into any engagements with other users on the platform.
• b. Amendments: MMF reserves the right to amend or modify this Policy at any time. Any changes to the Policy shall be communicated to users via the MMF platform, and continued use of the platform following such changes shall constitute acceptance of the revised terms.
• c. Severability: In the event that any provision of this Policy is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• d. Governing Law: This Policy shall be governed by and construed in accordance with the laws of the state in which MMF is incorporated, without regard to its conflict of law principles.
• e. Acknowledgment: By proceeding with any transaction or engagement on the MMF platform, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy, as well as any other policies or agreements that may apply.